Having good phone etiquette can often seem so personal — it’s something your mother would remind you about when calling a neighbor or a friend. But in the real world, phone etiquette is just as important to your business reputation as it is to your personal one. Phone etiquette can make or break whether customers... Read More

If you plan on seeing your business grow (and we know you do), you’re going to need your phone service to grow with you. After all, a bigger business often means more employees, and in some cases, more offices. Your employees might be working from remote locations all over the country. Even if you don’t... Read More

Many savvy businesses opt to rely on answering services for one clear reason — it helps them provide better customer service without overwhelming their team. One of the biggest challenges of running a business in the 21st century is the instant gratification and the expectation that you always make yourself available. For better or worse,... Read More

It’s a fast-paced world out there, especially when it comes to trade services. If you’re in a trade — an electrician, a plumber, a handyman, or any other field — you know that when a potential customer calls you, it’s often urgent. They have a repair that needs to be handled asap. Their expectation is... Read More

Phone services can be as varied as business models, so when you — as a business owner — are picking and choosing which services you need, you’ll inevitably find yourself asking an important question: “Does this phone service fit my business model?” As with so many other questions in business, the answer is: It depends.... Read More

Have you ever missed a call that could have been a lucrative business opportunity? It likely could have been a potential customer — maybe even someone who could have become a loyal repeat customer. But unfortunately, as we discussed in a recent blog post, you can’t be available to answer every call all the time.... Read More