Many savvy businesses opt to rely on answering services for one clear reason — it helps them provide better customer service without overwhelming their team. One of the biggest challenges of running a business in the 21st century is the instant gratification and the expectation that you always make yourself available. For better or worse,... Read More

It’s a fast-paced world out there, especially when it comes to trade services. If you’re in a trade — an electrician, a plumber, a handyman, or any other field — you know that when a potential customer calls you, it’s often urgent. They have a repair that needs to be handled asap. Their expectation is... Read More

Phone services can be as varied as business models, so when you — as a business owner — are picking and choosing which services you need, you’ll inevitably find yourself asking an important question: “Does this phone service fit my business model?” As with so many other questions in business, the answer is: It depends.... Read More

Have you ever missed a call that could have been a lucrative business opportunity? It likely could have been a potential customer — maybe even someone who could have become a loyal repeat customer. But unfortunately, as we discussed in a recent blog post, you can’t be available to answer every call all the time.... Read More

Communication technology has made huge advancements over the years, but even with all the developments, missed business calls continue to be a huge problem.

We live in a culture where most people have their own phone on them all day long wherever they go, but this presents the inevitable problem that most of your employees are using their personal cell phones for business. This doesn’t seem like a big problem on a surface level — after all, if your... Read More

When you hear the word “telecommunications,” what comes to mind? Maybe you instantly think of your phone service. That’s been the typical go-to for many businesses over the years — and it’s still a valid method of telecommunications — but the 21st century offers so many other ways for you and your customers to communicate.... Read More

We live in a culture where more and more people are choosing text messaging over actual phone calls, and that includes when they’re reaching out to businesses. When they see a business phone number listed, they send a text message instead of placing a call. There are many reasons why a potential customer could be... Read More