What Small Businesses Need to Know About Internet Availability

There’s one crucial reality small businesses need to know about internet availability: It’s a necessity. No, really. Could you imagine trying to run a business without internet? A stable and fast internet connection is something you need, not something you want, maybe, if everything else is already taken care of. 

Whether you’re managing online orders, using cloud-based software, or running a VoIP phone system, your business operations rely (yes, rely) on the strength and consistency of your internet connection.

This might sound obvious, but it isn’t. Many small businesses often find themselves surprised to learn internet availability varies depend on where they are. And given the importance of the internet, you wouldn’t want to try running your business anywhere the internet isn’t fully available, right? 

Before you sign a lease or relocate your office, here’s what you need to know about internet availability—and how to ensure your business stays connected.

Why Internet Availability Varies by Location

Internet availability is far from uniform. What’s readily available in one neighborhood might be completely absent just a few miles away. Why? Well, this inconsistency is usually due to infrastructure limitations. Some areas are served by multiple high-speed providers, while others might only have access to one or two options—or worse, only satellite or DSL service.

The reasons for these disparities are often historical and economic. Areas that experienced rapid development or attracted major commercial investments were more likely to receive modern broadband infrastructure early on. In contrast, rural or economically underserved communities may lack the customer base to justify the high cost of installing fiber or cable internet networks.

Additionally, regulatory and logistical barriers can delay the expansion of new networks. Local government permitting processes, right-of-way issues, and even physical terrain (think mountains or rivers) can slow down or prevent providers from extending service to certain areas.

How Density Affects Provider Infrastructure

One of the biggest factors influencing internet availability is population and business density. In simple terms: the more people or businesses packed into an area, the more attractive it is for internet service providers to invest in infrastructure.

In urban centers, where thousands of potential customers live and work within a few square blocks, ISPs can build out networks quickly and see a fast return on their investment. That’s why major cities often offer multiple gigabit-speed internet options.

On the other hand, in suburban or rural areas, the cost of laying fiber or cable over long distances with fewer paying customers makes it harder for providers to justify the expense. Even within cities, older or less-developed neighborhoods might have outdated wiring or limited access, putting them at a disadvantage.

This doesn’t just affect access—it also impacts quality. In areas where demand outpaces infrastructure capacity, businesses may experience slower speeds or inconsistent performance during peak usage times.

How to Check Availability Before Moving

If you’re planning to move your business or open a new location, checking internet availability should be part of your due diligence process—just like evaluating foot traffic, lease terms, or parking access.

Here’s how to do it:

1. Use Provider Availability Tools: Most major ISPs offer address-based search tools on their websites. Enter the address to see what plans and speeds are available.
2. Check Broadband Maps: The FCC provides broadband coverage maps, though these can sometimes be overly optimistic. Third-party tools like BroadbandNow or HighSpeedInternet.com often provide more nuanced results.
3. Talk to Nearby Businesses: If possible, ask neighboring businesses about their internet service. What provider do they use? Are they satisfied with the speed and reliability?
4. Call Providers Directly: Sometimes online tools don’t show the full picture. Speaking to a representative can reveal installation timelines, infrastructure limitations, or upcoming service expansions.
5. Review Building Infrastructure: Even if high-speed internet is available at the street level, the internal wiring of the building can affect your actual speeds. Ask landlords or property managers for details on internal cabling and network readiness.

Consult the Experts About Internet Access

The internet landscape is constantly evolving, and navigating the options can be confusing—especially for small businesses without an in-house IT department. That’s where the experts can be valuable. 

A communications service provider such as our team here at Office Phones Plus specializes in helping businesses find the right connectivity solutions tailored to their specific needs. They’re not just resellers; they’re consultants who understand how different providers, technologies, and service tiers compare. They can:

• Assess your business’s internet requirements based on usage and applications.
• Compare plans across multiple providers to find the best value.
• Identify potential issues with building infrastructure or installation delays.
• Recommend and install business-grade phone systems and network equipment.
• Provide ongoing support and troubleshooting.

Rather than spending hours researching options (or worse, signing up for a plan that doesn’t meet your needs) partnering with a service like Office Phones Plus can save time, reduce frustration, and ensure your connectivity supports your growth.

Final Thoughts

Internet availability is more than a convenience—it’s a foundational part of your business operations. Yet too often, it’s an afterthought during office moves or expansions. By understanding why availability varies by location, how density affects infrastructure, and what steps to take before relocating, you can avoid costly surprises and downtime.

And remember: You don’t have to figure it all out alone. Our experts here at Office Phones Plus can guide you through the process and make sure you have the connectivity needed to thrive. Give us a call today at 410-834-4900.