Yes, We Know You Already Have Phones—But Are They Really Working for You?

“But I already have a phone.” This is something we hear from businesses pretty frequently. When we bring up phone solutions, they assume that because they already have a phone system in place, then that problem has already been solved. What more solutions do they need. And hey, that’s a very valid point—most businesses already have some kind of phone system in place. The more important question is: How well is that phone system working for you?

It’s true that not all phone systems are created equal. That’s why it’s important to consider whether your phone system is doing everything it can for you, in the most efficient way, at the most competitive price.

Some phone companies will reach out to you with the hopes of selling you a phone system, and we’re always happy to do that if a company doesn’t have one yet. But businesses without phone systems are usually few and far between—mostly new businesses that are just starting out. If we stuck with just those businesses, we’d be twiddling our thumbs out of boredom a lot. 

Instead, we have a more important goal of helping established businesses optimize their processes and reduce their costs. Most of our customers are businesses that already have phone systems but what they need is improved efficiency, enhanced functionality, and some saved money.

No Large Investments, Just Better Solutions

“Is it going to be more expensive?” This is something we hear a lot, because most people assume that if they’re upgrading to a better phone system, then it naturally must cost a lot more, right? That just makes sense. This is actually why some businesses are hesitant to consider a phone system upgrade. They just perceive there’s going to be a higher cost. 

Here’s the good news: With many of our services, there’s no large upfront investment. In fact, many of our solutions either include the necessary equipment as part of the service or provide the phones outright. If the fear of buying new hardware is holding you back, it simply doesn’t have to be a concern.

On the contrary, you could actually be saving money instead of spending more of it. That’s because you might currently be overspending on your phone expenses. We’ve helped countless customers cut their costs—sometimes by hundreds of dollars per month. In one notable case, we helped a company save $900 per month just by switching to one of our partners.

Does this mean a phone system upgrade is going to save you money in every single instance. No, not necessary. But even if an upgrade can’t save you money, our solutions often provide a significant boost in efficiency.

For example, let’s say you are missing a lot of business calls because of the sub-par phone system you currently have set up. Well, if you’re missing business calls, that probably means you’re missing out on business—you can’t serve customers you never hear from! They might even take their business to one of your competitors. You could be losing a lot more revenue than you realize. Our strategies ensure that calls always reach the right person, every time, within the constraints of your business processes. By upgrading your phone system, you stop losing that potential revenue, and the upgrade pays for itself.  

You Don’t Know What You Don’t Know

“I don’t even remember the last time I thought about my phone system.” We understand what customers mean when they say this. After all, your phone system is just one of those things that you’ve had for so long that you just assume it’s working the way it should.

But a phone system shouldn’t be a set-it-and-forget-it kind of thing. If you haven’t reviewed your phone solution in years, there’s a good chance you’re missing out on features that could transform the way your business communicates. Technology evolves—phones included. Imagine if you went years or even a whole decade without ever upgrading your computer! You’d be working with a pretty outdated system, wouldn’t you? What worked five years ago may no longer be the best solution today, and that applies to phones as much as it does to any other technology.

The best part? Our consultations and proposal preparations are completely free. A short meeting with us could reveal opportunities to improve efficiency, cut costs, or enhance your customer experience. And if, in the end, your current system is already the best fit for your business, then you’ll have that confirmation at no cost.

When Was the Last Time You Evaluated Your Phone System?

If you haven’t reassessed your phone solution in years, now is the time. Don’t assume that what worked in the past is still the best choice for your business today. Contact us today and let us help you explore your options, ensure you’re not overpaying, and optimize your communication systems for success by calling 410-834-4900.