Live Answering Services
See How Virtual Receptionists Can Answer Your Calls While You Answer the Needs of Your Business
You can’t be working and on the phone at same time. Having dedicated Live Answering services and Virtual Receptionists can change the way your business runs. Keep your customers satisfied around the clock, even during off hours.
Answering Services: What’s Changed?
Answering services have evolved from simple message-taking to intelligent call screening and lead qualification systems. Modern answering services integrate with your business phone system to provide professional customer service 24/7, screen calls based on your criteria, and only contact you when it’s truly necessary. No more being woken up by non-emergency calls or missing real opportunities because you couldn’t answer.
How We Can Help Your Business?
The team at Office Phones Plus designs answering service solutions that work seamlessly with your phone system to capture opportunities while protecting your personal time. We’ll set up call screening protocols that qualify leads and handle routine inquiries, so you only get contacted for genuine emergencies or qualified prospects.
See How Professional Answering Services Help Companies Like Yours
Click Each Step of the Journey to See How Office Phones Plus Would Help A Business Like Yours
Maya Manages A Large Law Firm With 60 Attorneys And Staff.
Even with a full team, Maya’s firm receives hundreds of calls daily that overwhelm their in-house reception and support staff.
Routine inquiries, case updates, and scheduling requests tie up skilled legal staff who should be focused on higher-value legal work.
After-hours calls pile up in voicemail, and by Monday morning, dozens of potential clients have already moved on to competing firms.
Maya’s Team Can’t Keep Up With Call Volume During Peak Periods.
High-profile cases and referral campaigns create call spikes that the internal team can’t handle effectively.
Potential clients get frustrated with long hold times and often hang up before reaching someone.
Valuable attorney and paralegal time is consumed by routine calls that could be handled more efficiently by trained professionals.
Media Attention From A Major Case Generated Overwhelming Inquiry Volume.
Maya’s firm won a significant case that generated tremendous media attention and referral calls, but their staff couldn’t handle the volume.
Dozens of qualified potential clients got busy signals or were placed on long holds, and many hung up and called competing law firms.
By the time they could follow up with callers who left messages, most had already retained other attorneys.
Maya estimated losing over $150,000 in potential legal fees because they couldn’t professionally handle the response to their legal success.
Thanks To Office Phones Plus, Maya’s Firm Never Misses High-Volume Opportunities.
We implemented 24/7 answering services that seamlessly handle overflow calls during busy periods and provide complete after-hours coverage.
Professional operators screen calls, schedule consultations, and provide basic firm information, freeing internal staff for higher-level legal work.
During high-profile cases, the answering service scales up to handle increased volume without missing opportunities.
Maya’s firm now captures 90% more potential clients from referrals and has improved client satisfaction significantly because every caller reaches a professional representative immediately.
Rachel Manages A Real Estate Team With 18 Agents Across Multiple Locations.
Rachel’s agents are constantly out showing properties, attending closings, or meeting with clients, making it difficult for prospects to reach them.
When potential buyers or sellers call, they often reach voicemail and have to wait hours for callbacks while their urgency fades.
After-hours and weekend calls go unanswered, even though real estate opportunities often happen outside business hours.
Rachel’s Agents Miss Time-Sensitive Real Estate Opportunities.
Hot leads call when agents are with other clients, and by the time they can return calls, prospects have already connected with competing agents.
Weekend and evening showings generate follow-up calls that go to voicemail until Monday, losing momentum with interested buyers.
New listing inquiries need immediate response, but agents can’t always drop what they’re doing to take calls.
Slow Response Time Cost Rachel’s Team A $45,000 Commission.
A motivated buyer called on Saturday about a just-listed property that matched their exact criteria.
The call went to voicemail, and the agent didn’t see the message until Monday morning.
By then, the buyer had already seen three other properties with a competing agent and was under contract with one of them.
Rachel’s team lost a $1.5 million sale and $45,000 in commission because they couldn’t respond immediately to a qualified lead.
Thanks To Office Phones Plus, Rachel’s Team Never Misses A Real Estate Opportunity.
We set up professional answering services that immediately connect callers with available agents or take detailed messages for rapid follow-up.
The service qualifies leads, schedules showings, and provides property information, ensuring every inquiry gets professional attention.
After-hours and weekend coverage captures opportunities when motivated buyers and sellers are most active.
Rachel’s team now converts 40% more leads into sales because every caller receives immediate, professional service regardless of when they call or which agent they’re trying to reach.
David Runs An HVAC Company With 6 Technicians Offering 24/7 Emergency Service.
David’s company promises emergency heating and cooling service, but he personally answers all after-hours calls on his cell phone.
He gets woken up multiple times each night by calls that aren’t true emergencies, affecting his sleep and family time.
Many calls are just requests for quotes or routine service that could wait until business hours, but he has no way to screen them.
David Can’t Tell Which Calls Are Real Emergencies Until He Answers.
Every after-hours call wakes him up, even though only about 25% are genuine emergencies requiring immediate service.
Most calls are people wanting quotes, asking about scheduling, or having minor issues that could wait until morning.
David’s personal life suffers because he never knows when the phone will ring with what might be an emergency.
Internet Problems Cost Sofia Thousands In Revenue.
During a busy Friday night, the internet went down completely for two hours during peak dinner service.
No online orders could be processed, the phone system stopped working, and credit card payments had to be processed manually.
Sofia estimated losing over $3,000 in revenue that night and had multiple customer complaints about poor service.
Thanks To Office Phones Plus, David Provides True Emergency Service Without Personal Disruption.
We set up professional answering services that screen after-hours calls using David’s emergency criteria.
The service explains emergency service terms and fees, and only contacts David’s on-call technician when callers agree to those terms.
Non-emergency calls are scheduled for the next business day, and routine inquiries get professional responses without waking anyone.
Since implementing the service, David’s after-hours disruptions dropped by 75% – from 12 calls per night to only 3 qualified emergencies, while still capturing all legitimate business and maintaining his reputation for responsive emergency service.
Ready to Review Your Answering Service Options?
Facing constant interruptions from calls that aren’t really urgent? Don’t accept that being available means being constantly disrupted.
Tired of missing opportunities because you can’t answer every call personally? Modern answering services capture leads and screen calls professionally without you having to be available 24/7.
Professional answering services have evolved to integrate with your business operations – providing better customer service while protecting your time.
Ready to Stop Missing Calls Without Losing Your Personal Time?
Missed opportunities, constant interruptions, and poor customer service when you’re unavailable cost you business and peace of mind.
Professional answering services give you 24/7 availability, call screening, and lead qualification that works even when you don’t.
Never Miss Another Business Opportunity
Professional operators answer every call with your company name and handle inquiries according to your specifications.
Intelligent Call Screening and Qualification
Calls are screened based on your criteria, so you only get contacted for genuine emergencies or qualified prospects.
Full Time Professional Customer Service
Your customers always reach a professional representative, even when your office is closed or staff is unavailable.
Protect Personal Time While Staying Available
Maintain professional availability without constant interruption. The service handles routine calls and screens for urgency.
Appointment Scheduling and Basic Information
Operators can schedule appointments, provide company information, and handle routine inquiries without involving you.
Lead Capture, Scoring and Qualification
Professional lead qualification ensures you focus your time on prospects most likely to become customers.
Integration with Your Phone System
Seamlessly works with your existing business phone system and can route calls based on availability or criteria.
Customizable Service Protocols
Service protocols are tailored to your business needs, industry requirements, and personal preferences.
Overflow Support During Busy Periods
Handle call spikes during marketing campaigns or busy seasons without missing opportunities or overwhelming staff.
Detailed Call Reporting and Messages
Comprehensive reporting on calls received, actions taken, and opportunities captured for your business analysis.
How We Help Businesses Choose The Right Internet Solution
24/7 Emergency Service Coverage
Professional call screening for businesses that offer emergency or after-hours services with intelligent urgency assessment.
Lead Qualification Services
Sales-focused answering that qualifies prospects and schedules appointments with your sales team.
Appointment Scheduling Integration
Seamless scheduling services that integrate with your calendar and booking systems.
Overflow Call Management
Handle call volume spikes during busy periods or marketing campaigns without missing opportunities.
Industry-Specific Protocols
Customized answering services designed for medical practices, legal firms, contractors, and other specialized industries.
Bilingual Answering Services
Multi-language support to serve diverse customer bases professionally in their preferred language.
